Sunday, November 13, 2016

A Happy Customer

At the recent Creativ Festival a customer fell in love with this coat. I had the pattern but no more of the fabric. She loved it and wanted to buy it from me. I said I'm willing to sell it to you but quite honestly I find most people are not willing to pay my asking prices. She said, "Try me."

I gave her the price and she did not bat an eye, did not hesitate a second. She said, "Sold."

I'm happy. She's happy. Yeah!

Saturday, October 22, 2016

I'm Such a Nasty Woman

This blog shows my nasty side. This is where I rant about what bothers me in the world of retail and elsewhere for that matter. I call out, First Lady style (I wish), the behaviours that I find inappropriate or unacceptable or just plain hurtful. Because many people in the service world take a lot of nastiness from the general public. And I would like to see it stop or at least tamed down.

I have to admit I was one of those self-entitled people, when I was younger. But I have mellowed and been humbled by a lifetime of experience. And I wish someone had of called me out when I was acting so poorly.

Friday, October 21, 2016

Eight Words A Vendor Doesn't Appreciate Hearing

Christmas season will soon be upon us. Vendors will be plying their wares at local craft and consumer shows. Most of them have worked very hard to be there.

So what they dread hearing are these eight words, "I promised myself I would not buy anything."

If you're not going to purchase from a vendor, don't feel compelled to justify it to someone who is trying to make a living. It may make you feel better, but the vendor is not your therapist.

Try this instead. Politely greet her and ask if you may have a look around. Thank her when you are finished. Small kindnesses go a long way.

P.S. Personally, this doesn't bother me. What prompted this article is the upcoming Creativ Festival and my many vendor friends tell me how frequently (a lot) they are told this. People think it is well-meaning but it is a little unkind at the same time. All of the vendors handle it with grace but if I can educate even one person to avoid saying this, the show world will be a better place.

Sunday, September 18, 2016

Thoughtless or Ignorant?

I recently exhibited at QuiltX in the lovely town of St. Marys, ON.

A woman came into the booth, admired the sample garments and looked through the patterns. She seemed in a hurry so I didn't engage her other than a welcoming look.

To my surprise she asked me, "Is there somewhere else I can buy these patterns?"

I replied, "There is but you can't expect me to give you that information."

She pointed at a box of patterns and said, "I can buy Burda at other stores."

I said, "Yes, you can."

She said, "The only reason I asked is that I don't have any cash with me."

Me thinks, 'As if', but says, "I take credit or debit."

She dashes across the aisle to another booth.

Thursday, September 8, 2016

How Much for That Top? Don't Ask.

I sell batik rayon and sewing patterns at consumer shows. To promote business, sample making is a requirement. This lovely basic top is one of them.
Inevitably people will ask if the samples are for sale. Generally, the answer is no because they are needed for fashion shows and displays but if a fabric and pattern have sold out, then I would consider it. The conversation goes something like this.

Woman: "Are these garments for sale?
Me: "They are samples of my fabric and patterns. If the fabric and pattern have sold out, I would consider it. But in my experience most people aren't willing to pay what they are worth."
Woman: "What about this top?"
Me: "Yes, I could sell that. If you are serious about paying what it is worth, I will give you a quote."
Woman: "Yes please."
Me: "OK. Give me a minute to calculate the price."
Me: "To cover the price of the fabric, pattern and my time (I only included 2 hours although it took much longer) $80.00."
Woman: (With look of disbelief.) REALLY? (Turns back to me and walks away.)
Me: "Have a good day."

Now I must say that I have sold sample garments to really nice people who appreciate their worth and have paid the price without batting an eye. This post has nothing to do with those kind souls.