Monday, April 27, 2015

Consumer Show Etiquette Revisited... Again!

I have posted at least twice now about customer etiquette at a consumer show. If you need a refresher you can catch up by clicking here. But there's more.

Last year I had placed two chairs in my booth to display product on. A customer removed the product and sat on a chair, for more than 10 minutes. When politely asked if I could help her make a purchase she said no. She just wanted to rest. Then two of her friends showed up and they camped out chatting for several minutes. Again, I asked if they required help. They said no, they were just chatting. I politely said there were designated rest areas throughout the show and I needed the space for serving customers. They looked at me like I had two heads.

This time, I removed all chairs but I do have a table for cutting fabrics. That I can't remove. Now people are leaning on my table to rest. When people do that they are blocking me from serving customers. Just don't.

People, exhibitors pay $200 per square foot to be at a major consumer show. If you're not buying or considering buying or even looking, just move on.

Also, don't take up a lot of a vendor's time if you have no intention of making a purchase, or you are going to buy the product somewhere else. It's simply poor manners.
I know that I am talking about the very few inconsiderate or thoughtless people. But they detract from the experience of everyone else.

I would like to thank the hundreds of people who come to the show and are polite, thoughtful and considerate. You are the majority and you are appreciated beyond words.